General Terms and Conditions

General

1. the contractual partners are the operating airline HOLLY BALLON AG and the respective client and, after the first appointment, the passenger. The client is responsible for ensuring that the passenger he/she has registered is aware of the General Terms and Conditions and the Conditions of Carriage.

2. Cancellation of the order is only possible within 10 days of the purchase/invoice date and against return of the original vouchers. We will charge a processing fee of CHF 50 per person for canceling the order. The fee paid for the balloon ride cannot be refunded after 10 days of the invoice date. By not making use of the 10-day right of return, the buyer agrees to the terms of the contract. If the original vouchers are not returned, the purchase contract remains active and the invoice amount remains due.

3. The prices are valid for the balloon flight, personal insurance and transfer with the escort vehicle.

4. The voucher is payable immediately in accordance with the terms of payment stated on the invoice. The voucher is only valid once payment has been made in full and the passenger can make an appointment for the balloon flight. Participation in a balloon flight without a paid ticket is excluded. If the balloon flight is taken with an unpaid voucher, the passenger automatically becomes the debtor and must pay the amount in cash on the spot. If the balloon flight has taken place but the voucher has not been paid for, the passenger automatically becomes the debtor and must pay the invoice sent to him/her immediately.

5. The vouchers issued are valid for 2 years from the date of issue. The voucher is transferable to another person. The carrier reserves the right to extend the voucher. However, the extension must be requested before the ticket expires for a fee of 20% of the value of each ticket.

6. claims for damages due to weather-related, technical, failure to reach the required number of participants or illness-related (pilot absences) flight cancellations on the day before/day of the date or at the launch site are excluded. If the required minimum number of participants is not reached, a flight can be canceled up to 1 day before the balloon flight or if the required number of participants does not appear at the launch site. Passengers will be informed immediately that the flight cannot take place and will be offered a rebooking free of charge.

7. should reasons beyond the control of HOLLY BALLON AG require a shorter journey time, the journey shall be deemed to have been carried out in accordance with the contract.

8. if a guest has lost the voucher, they can request a replacement voucher. As it is very time-consuming to monitor the voucher to ensure that it is not used illegally, we will have to charge you CHF 200 per voucher.

Health / Clothing

9. we generally assume that our passengers have no physical limitations or health problems. You should be able to stand for the duration of the balloon flight and hover at an altitude of at least 2000m and help to pack and unpack the balloon. The basket wall is approx. 1.20m high. The basket wall has a foot-wide opening in which you can place your foot and swing into the basket with your other leg.

10. let us know at the time of booking if you have any health restrictions.

11. In case of cardiovascular problems, consult your doctor first.

12. We strongly advise pregnant women from the 5th month onwards not to take a balloon ride.

13. clothing: Temperatures are usually similar to those on the ground. Nevertheless, take a sweater and a light jacket with you, you can always take them off. Footwear should be sturdy and comfortable (trainers/hiking boots)

Our passenger

14. during the season from May to October, the passenger independently arranges a take-off date with HOLLY BALLON AG. The passenger is free to make the reservation either via our reservation form or by calling 056/667 27 08 (during office hours). If the date is postponed for weather-related reasons, the passenger will be asked to make a new appointment. Postponements do not constitute grounds for withdrawal and claims for damages of any kind are excluded.

15. the passenger has no right to choose a special advertising balloon or pilot. However, we try to fulfill all wishes.

16. the passenger is responsible for arriving at the meeting point or launch site on time. Our pilots are instructed to wait a maximum of 10 minutes and then drive with the passengers from the meeting point to the launch site. We cannot offer a cab service to or from public transportation. No-shows or late cancellations (48 hours before the agreed date) are the responsibility of the passenger. We will charge you CHF 200 for the empty seat reserved for you. After receiving the invoice amount, you can make a new reservation.

17. When you make your reservation, we will let you know when we will definitely call you on the day of the balloon flight to let you know whether the balloon flight will take place and exactly when we will meet. If you do not receive a call from us within 30 minutes of the agreed time, please call us to inquire about the balloon flight. This is often due to technical problems with cell phones (dead battery, no reception, wrong number). If your seats remain empty due to absence, we will have to charge you CHF 200.00 per person to cover our costs.

18. Due to weather conditions (wind direction), the starting/meeting point may be changed at short notice. You will be informed of this when you receive confirmation by telephone. The new starting point/meeting point is always in the region in which you have booked. A change of starting point does not constitute a withdrawal, claims for damages of any kind are excluded. Each passenger is responsible for arriving at the meeting point on time.

19. accompanying persons are not allowed to travel in our vehicles.

20. the voucher must be brought to the start and handed to the pilot. Without this voucher, a fee of CHF 50 per person (processing fee) will be charged on site. The passenger must provide their name, address and telephone number and send the voucher to Holly Ballon AG within 5 days, after which an invoice will be issued.

21. passengers without vouchers pay cash on the spot.

22. you will be informed by telephone whether the balloon flight will be carried out (cancellation due to weather conditions). We need about 30 minutes to notify all our passengers. Please understand if you are not the first to be called.

23. Expired and invalid vouchers cannot be redeemed.

24. In the event of a weather-related cancellation, the passenger has the option of booking a new date immediately. However, this must take place within the validity period of the voucher. If more than 6 dates are postponed due to weather conditions within the validity period, the voucher will be extended by 12 months.

25. Photography and filming is permitted, but we cannot accept any liability for cameras, glasses and video equipment etc. Passengers are responsible for their own safekeeping during the entire balloon flight, including rigging, take-off and landing as well as the car rides to the launch site and from the landing site back to the meeting point.

26. During the launch preparations, the launch itself, during the balloon flight and especially during the landing, the balloon pilot will give you instructions for your personal behavior. All instructions given by the balloon pilot must be followed in the interests of safety and a smooth flight.

27. place of performance and jurisdiction for all claims or legal disputes arising from the contractual relationship is the registered office of HOLLY BALLON AG. Should individual parts of these terms and conditions be or become invalid, all other parts shall remain unaffected.

Status: September 2023